Your privacy matters to us

How we collect, use, and protect your personal information

Introduction to our privacy policy

At caelonurivexi, we respect your privacy and are committed to protecting your personal data. This policy outlines how we handle your information in compliance with Australian privacy laws.

By using our website and subscription service, you consent to the collection and use of your data as described here. We encourage you to read this policy carefully and contact us with any questions.

Information we collect

We collect personal information you provide directly and data generated automatically during your use of our website and services.

Information you provide directly

• Contact details, such as name, email, and phone number
• Subscription and payment information
• Details included in your communications with us
• Consultation booking and preferences
• Any documents or files you upload

Information collected automatically

• Device and browser information for security
• Website usage data, such as pages visited
• Session information and referral source
• IP address and location data
• Cookies and similar technologies for analytics

How we use your information

We use your information to provide our service, improve user experience, and comply with legal obligations.

• Managing your subscription and consultations
• Communicating with you about your account
• Personalising recommendations and support
• Improving our services and website
• Ensuring site security and fraud prevention
• Meeting regulatory requirements
• Responding to your enquiries and feedback

Our promise: We do not sell your personal data and only share information as needed to provide our services or comply with laws.

When we share your information

We may share your data with trusted partners and service providers who help us deliver our services, always in line with privacy laws.

Third-party service providers

We use secure third-party providers for payment processing, communications, analytics, and customer support.

Legal obligations

We may disclose information when required by law or to protect our rights, property, or users.

Anonymous statistics

Aggregated, non-identifiable data may be used for analytics and reporting.

Your privacy rights

You have rights to access, correct, delete, or limit the use of your personal data under Australian law.

• You can request a copy of your personal information.
• You may correct any inaccurate personal details we hold.
• You have the right to request data deletion.
• You may request data transfer where feasible.
• You can object to certain uses of your data.
• You can request limits on how we process your data.

To exercise your rights or ask questions, contact us using the details below. We will respond as required by law.

How we protect your data

We use technical and organisational measures to keep your information safe, including encryption and regular reviews.

Technical safeguards

• Encryption of sensitive data in transit and at rest
• Secure access controls for staff and systems
• Regular security monitoring and updates
• Data backups and disaster recovery protocols

Organisational measures

• Staff training on privacy and confidentiality
• Access limited to authorised personnel
• Clear data handling procedures
• Regular policy reviews and audits

How long we keep your data

We retain your information as needed to provide our services and meet legal obligations. Data is deleted when no longer required.

• Subscription account details are kept while your account is active.
• Notes from consultations are retained for service quality.
• Contact records are kept for service and compliance.
• Payment information is stored securely as required by law.
• Preferences for communications are stored as needed.

You may request deletion at any time, subject to legal requirements.

International data transfers

We store and process data in Australia, but some partners may operate overseas. Safeguards are in place for any transfers.

• Only trusted partners are used for processing
• Data transfer agreements reflect Australian standards
• Regular review of partner privacy protections
• Contact us for more on international transfers

Our use of cookies

We use cookies to improve your experience and analyse website usage. You can manage your preferences at any time.

Types of cookies we use

• Necessary for site operation and security.
• Help us analyse and improve site performance.
• Remember your preferences and settings.
• Enable useful features for smoother navigation.

Manage cookies through your browser or our cookie banner at any time.

Updating this policy

We may update our privacy policy to reflect changes in practices or laws. Please review regularly for updates.

• Notice will be posted on our website
• Material changes will be highlighted
• You may receive email notification if subscribed
• Continued use implies acceptance of changes

Contact us about privacy

If you have questions or want to exercise your rights, contact us at the details below.

caelonurivexi

Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia

Phone: +61221457842

Email: content@caelonurivexi.com

Last updated: 16 September 2025

Effective date: 16 September 2025